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Tele-Vet Terms and Conditions
Tele-Vet Terms and Conditions
Effective as of January 10, 2024
DO NOT USE THE PLATFORM OR PLATFORM SERVICES FOR MEDICAL EMERGENCIES. IF YOUR PET HAS A MEDICAL EMERGENCY, IMMEDIATELY VISIT THE NEAREST OPEN EMERGENCY VETERINARY HOSPITAL.
THE PLATFORM AND THE PLATFORM SERVICES VARY BY PROVINCE. Healthcare Services with a licensed veterinarian are currently being offered in British Columbia.
The following Terms and Conditions (the “Terms and Conditions”) govern your use and access of the Tele-Vet, including through the Tele-Vet application (the “App”) (collectively the “Platform”). The Platform provides you with access to licensed veterinarians (“Vets”) to provide veterinary telemedicine consultations, which may include prescriptions or recommendations to visit a veterinary clinic in person, for your cat or dog (referred to as “Pets”) (collectively the “Veterinary Services”) and also access to to Registered Vet Technicians for the provision of the "Piece-of-Mind" Services (as defined below, Veterinary Services and "Piece-of-Mind" Services may be collectively referred to as the “Services”). You acknowledge that the Veterinary Services are provided to you by your Vet in either (1) British Columbia practicing, an accredited veterinary practice/facility in British Columbia. The technology and administrative services made available through the Platform, the Information Tools (defined below) and the Services are collectively referred to as the “Platform Services”).
These Terms and Conditions form an agreement between Televet Inc.. (“Tele-Vet”) and you. The term “you” refers to the person or entity using the Platform or receiving any Platform Services. A copy of these Terms and Conditions may be downloaded, saved and printed for your reference. By accessing the Platform Services, you agree with these Terms and Conditions. If you do not accept and agree to be bound by these Terms and Conditions, do not use the Platform. Your Vet Facility will also have a separate veterinarian-client-patient relationship (“VCPR”) with you and your Pet in connection with the Veterinary Services. Tele-Vet is not a party to the VCPR.
Tele-Vet reserves the right to amend any term of these Terms and Conditions at any time by giving 30 days’ notice. Notices regarding modifications to these Terms and Conditions, will be in a written form and provided to you: (i) by Tele-Vet via email (in each case to the address that you provide); or (ii) via the Platform. For notices made by email, the date of receipt will be deemed the date on which such notice is transmitted. You are not obliged to continue using the Platform Services after an amendment to these Terms and Conditions is made; however, in the event you choose to not accept the changes, you must immediately cease use of the Platform and the Platform Services and provide written notice to Tele-Vet that you are terminating these Terms and Conditions, effective immediately. Your continued use of the Platform Services following any amendment shall be deemed to be your acceptance of the amended Terms and Conditions, and waiver of any additional notice requirements.
Tele-Vet reserves the right to change any information, material or content contained on or provided through the Platform (the “Content”) at any time, and from time to time, without notice. Content does not include your Personal Information (“PI”).
Use of platform
Tele-Vet grants you a personal, revocable, non-exclusive and non-transferable license during the Term to permit you to use the Platform, including downloading and installing the App on your personal mobile phone device for the purpose of accessing the Platform Services in accordance with these Terms and Conditions.
As a condition of your use of the Platform, you warrant that: (1) you have reached the age of majority in your jurisdiction of residence; (2) you possess the legal authority to create a binding legal obligation; (3) you will use the Platform in accordance with these Terms and Conditions; (4) all information supplied by you on the Platform is true, accurate, current and complete; and (5) if you are accessing or using the Platform on behalf of another person or a corporate entity, you represent and warrant that you have the authority to bind such person or entity to these Terms and Conditions.
The Platform is provided solely (the “Permitted Use”) to: (1) give you access to any services offered to you through the Platform, including access to the Services; (2) if applicable, facilitate any payments from you to the Vet Facility in respect of your use of the Platform or the receipt of any Veterinary Services through the Platform; and (3) provide feedback and otherwise communicate with Tele-Vet in connection with any of the foregoing.
Tele-Vet retains the right to deny access to anyone to the Platform or the Platform Services, at any time and in its sole discretion, if Tele-Vet deems that you have used the Platform in any manner contrary to the Permitted Use or if you have violated any of the terms of this Terms and Conditions. The Platform is made available for use in Canada only. We are not responsible to comply with laws outside of Canada governing access to our Platform Services.
Platform services
Veterinary Services
The Platform Services enable you to obtain access to Vets as they become available, by video or audio appointments for consultations, and to receive related healthcare, professional and administrative support services.
Where applicable, Vets on the Platform are licensed or accredited to practice by their applicable regulated health profession by the applicable regulatory authority in the province or territory of Canada where they practice.
Vets are independent of Tele-Vet and are solely responsible for the provision of Veterinary Services to you. Tele-Vet is a technology service provider that provides content and facilitates access to Vets that may provide veterinary telemedicine and other Veterinary Services. Tele-Vet is not party to that relationship as it relates to the delivery of such Veterinary Services and is not engaged in the veterinary practice or any other pet care profession for the purpose of providing Veterinary Services in your use of the Platform. The Vets that you may access via the Platform are not providing services on behalf of Tele-Vet. Tele-Vet does not have any oversight of the care provided to Pets by Vets. Neither Tele-Vet or any other party associated with Tele-Vet (other than the applicable Vets or Vet Facility) is liable for any Veterinary Services provided to you by Vets in your use of the Platform.
We do not guarantee the availability of any particular Vets at any particular time. We will do what we can to arrange a consultation with a Vet as soon as possible, but do not guarantee to offer consultations within a particular time.
Please note that interaction with Vets through the Platform is not intended to take the place of appointments with your regular primary veterinarian provider. If you do not have an established relationship with a primary veterinarian care provider, you are encouraged to develop one. You should seek emergency help or follow-up care when recommended by the Vets.
You can report a complaint relating to Veterinary Services provided by a Vet on the Platform by contacting Tele-Vet at the email address provided below.
"Piece-of-Mind" Services
The Platform Services enable you to obtain access to Registered Vet Technicians (“Vet Techs”) as they become available, by video or audio appointments for consultations, and to receive related pet "Piece-of-Mind" or general pet health advice services (the “"Piece-of-Mind" Services”). The "Piece-of-Mind" Services consist of information services only on nutrition, weight management, training (kitten/puppy basic training, potty), lifestage management (senior pets), general drug information, pre/post surgical care. The "Piece-of-Mind" Services are not Veterinary Services and "Piece-of-Mind" Services do not include any medical diagnosis or prescription of any medications.
Vet Techs are independent of Tele-Vet and are solely responsible for the provision of "Piece-of-Mind" Services to you. Tele-Vet is a technology service provider that provides content and facilitates access to Vet Techs that may provide "Piece-of-Mind" Services.
We do not guarantee the availability of any particular Vet Techs at any particular time. We will do what we can to arrange a consultation with a Vet Tech as soon as possible, but do not guarantee to offer consultations within a particular time.
You can report a complaint relating to "Piece-of-Mind" Services provided by a Vet Tech on the Platform by contacting Tele-Vet at the email address provided below.
Information Tools
The Platform provides access to various informational tools and additional content (“Information Tools”). The Information Tools are available for use at any time, independently of the services provided by Vets.
The Information Tools should not be used in an emergency. In the case of an emergency you should contact the emergency services and/or your veterinarian in the usual way. While the Platform may provide access to certain general veterinary information, the Information Tools on the Platform are not and should not be considered veterinary telehealth advice or a substitute for individual veterinary advice, diagnosis, or treatment. You should always talk to a licensed veterinarian or other regulated veterinary professional for diagnosis and treatment, including information regarding which drugs or treatment may be appropriate for your Pets. Never disregard, avoid, or delay in obtaining veterinary advice because of something you have read on the Platform. None of the information on the Platform represents or warrants that any particular drug or treatment is safe, appropriate, or effective for your Pets. If you know or suspect that your Pet has a medical problem or condition, please immediately contact a licensed veterinarian using the Platform Services or otherwise. If your pet has a medical emergency do not seek Veterinary Services through the Platform and immediately visit the nearest open emergency veterinary hospital.
Privacy and your personal information
In order for the Vet Facility to provide Veterinary Services through the Platform, you understand that the Vet Facility will share information from the Pet health records with Tele-Vet in accordance with the Vet Facility privacy policy.
Personal information and Pet health records will not be accessible in the App within 7 business days from termination of your Account. Personal information and Pet health records will however be retained for up to 10 years (varies by Province) from the termination of your Account.
Technology risks
Virtual Veterinary Services is both the practice of veterinary medicine and a way to provide or assist in the provision of pet care at a distance using information and communication technologies, and includes the delivery of the Veterinary Services via the Platform.
In addition to the material risks and side effects that may be associated with a course of treatment or medication that is prescribed or recommended for your Pet, there are potential material risks that are specifically associated with virtual Veterinary Services and which may adversely impact the ability of the Vets to provide Veterinary Services, including but not limited to (a) poor quality audio-video connections due to remote locations or other network limitations that may limit the ability of the Vets to complete the appointment virtually, (b) delays in evaluation or treatment resulting from similar technology failures, (c) limitations on access to your Pet health records maintained outside the Platform (i.e., by your veterinarian), which may result in adverse drug interactions, allergic reactions, or other judgment errors (you should always advise the Vets of all medications your Pet is taking and any allergies your Pet may have). By consenting to receive Veterinary Services using the Platform, you acknowledge and understand these potential material risks associated with virtual Veterinary Services. Additionally, if the Vet forms the opinion that virtual Veterinary Services are not appropriate in the circumstances, the Vet will redirect your Pet to appropriate care.
You understand, acknowledge and agree that Tele-Vet does not control, and accept responsibility for, any content passing through the Internet, the availability of the Internet generally, or for Internet connectivity. You understand, acknowledge and agree that the Internet is inherently risky even if reasonable security measures are taken. You understand, acknowledge and agree that Tele-Vet cannot and does not guarantee the security of data transmitted over the Internet or public networks in connection with your use of the Platform but has implemented security controls, as well as, reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, loss, modification and disclosure, of PI in our custody or control and adhere to generally accepted industry practices with respect to securing the transmission of data to, from and through the Platform.
Although reasonable encryption technology and other reasonable security protocols will be implemented to protect your PI and the privacy of your virtual Services consultations, you acknowledge by using the Platform that there are inherent risks to any technology that could cause security protocols to fail or be breached, which could result in the unauthorized access to, collection, use or disclosure of your PI. Tele-Vet will notify you to the extent required by law of any breach that has resulted in the unauthorized access to, collection, use or disclosure of your PI.
User account
You may be required to successfully sign up for a user account (the ‘User Account’) using the available interfaces within the Platform using your email address and setting up a password as login credentials in order to use the Platform and receive any Platform Services. You will keep your password secure and will not share your password with anyone else, and you will not collect or harvest any personal data of any other user of the Platform, including account names or login credentials. Tele-Vet reserves the right to disable any User Account issued to you at any time in the event of a breach of any of your warranties, representations or obligations under these Terms and Conditions. If Tele-Vet disables access to a User Account issued to you, you may be prevented from accessing the Platform, the Content, your account details or any User Content.
You may not assign, transfer or sublicense your User Account and these Terms and Conditions, by operation of law or otherwise, without Tele-Vet’ prior written consent. Any attempt by you to assign or transfer your User Account or these Terms and Conditions, without such consent, will be null and of no effect.
Fees and taxes
Direct Payment
It may be the case that, subject to applicable laws, the Services are offered to you for free or you will be charged fees in accordance with fees identified on the Platform. Tele-Vet will administer all payments for Services on behalf of the applicable Vet Facility. Tele-Vet will notify you of the current fees applicable to the Platform Services that you receive and you will pay any such applicable fees (the “Fees”). All Fees are quoted in Canadian dollars exclusive of applicable sales and value added taxes and are non-refundable (subject to our “cancellation/no show policy”) and payable upon invoicing or request from Tele-Vet, on behalf of the Vet Facility. You will pay all sales and value added taxes that may be imposed in each applicable jurisdiction and will hold and save the Tele-Vet and the Vet Facility harmless in respect of any such taxes. Tele-Vet reserves the right to modify or implement a new pricing structure on behalf of the applicable Vet Facility by providing you with formal notice pursuant to these Terms and Conditions.
Tele-Vet may require you to provide the details of a current and valid credit card, debit card, PayPal account, Apple Pay, or other payment method (“Payment Method”) that is acceptable to Tele-Vet in its sole discretion. You hereby authorize Tele-Vet to charge any and all Fees that become due and payable to the Payment Method. You agree to pay such fees, charges and penalties (including costs and expenses related to collection by Tele-Vet of overdue payments) as Tele-Vet may from time to time set out in respect of late or overdue payments, or declined or unsuccessful Payment Method transactions. By giving us your credit card information, you authorize Tele-Vet to charge the applicable card the amount and you represent and warrant that you are the cardholder of the applicable card. If your card is rejected by the card issuer, your order will not be processed and Tele-Vet will have no obligation to fulfill your order.
Third Party Payor
If a third party (e.g., such as an employer or supplemental health insurance provider) has arranged with Tele-Vet to pay the Fees, or any portion of the Fees, that subscription fee adjustment will be reflected in the fee that you are ultimately charged (which may result in no charge to you). Where third party coverage is terminated, you may be given the option of continuing to use the Platform so long as you pay the Fees (defined above).
Cancellation Policy
Appointments may be canceled by you up to 24 hours in advance of the appointment with a refund for any payments collected online through our Platform. If you are late for the appointment by 15 minutes, your appointment will be canceled without refund.
Term, termination and suspension
These Terms and Conditions will take effect on the date and at the time you select “I AGREE” when presented with the opportunity to view and agree to these Terms and Conditions.
Tele-Vet may immediately terminate, or suspend, these Terms and Conditions, or cease providing the Platform and Platform Services, at any time: (i) if you do not comply with these Terms and Conditions; (ii) if necessary to prevent threats to the privacy, security or integrity of your data or the data of any other user(s); (iii) upon termination of the agreement between Tele-Vet and the third party payor that is paying your subscription fee (if applicable); (iv) to comply with any applicable law or court or order and/or (v) for any reason, including events not in our control.
Either you or Tele-Vet may terminate these Terms and Conditions as follows: (1) Tele-Vet may terminate these Terms and Conditions upon 30 days’ written notice to you, by email (at your current email address on file with Tele-Vet) or through the Platform; (2) you may terminate these Terms and Conditions at any time by clicking on “Delete account” within the settings of the App. You will then receive an email confirming the deletion of your Account.
Submissions
By submitting any reviews, questions, comments, suggestions, ideas or similar information, through the Platform in connection with the Platform Services, (collectively, “Submissions”), you grant Tele-Vet and their respective affiliates, a royalty free, in perpetuity, right to: use the name that you submit in connection with such Submission for quality improvement purposes. You acknowledge and agree that Submissions are non-confidential and non-proprietary.
Tele-Vet takes no responsibility and assumes no liability for any Submissions posted or submitted by you. You are fully responsible for the content of your Submissions, including reviews posted to the Platform. Without limiting the foregoing, limiting the foregoing, you will not post or transmit to or from the Platform any commercial material or content (including solicitation of funds, advertising, or marketing of any goods or services), or upload to or transmit through the Platform any User Content or Submission that is offensive, hateful, obscene, defamatory or violates any applicable laws, in each case as determined by Tele-Vet in its sole discretion. You will be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to the Platform.
If you do not agree with any of the above, please do not provide any Submissions.
Ownership
As between you and Tele-Vet, all Content, including (without limitation) all designs, infrastructure graphics, pictures, illustrations, software, artwork, video, music, sound, names, words, titles, phrases, logos and marks displayed on the Platform, including the App, are owned or licensed by Tele-Vet and are protected by copyright, trade-mark and other intellectual property laws.
Tele-Vet and its licensors expressly reserve all rights in the Platform, including the App, and all materials provided by Tele-Vet in connection with these Terms and Conditions that are not specifically granted to you. You acknowledge that all right, title and interest in the Platform, all materials provided by Tele-Vet in connection with these Terms and Conditions (including the Content), and any update, adaptation, translation, customization or derivative work thereof, and all intellectual property rights therein will remain with Tele-Vet, and that the Platform, including the App, and all materials provided by Tele-Vet hereunder are licensed and not ‘sold’ to you.
Third party websites & viruses
The Platform may provide links to third party websites. These links are provided for your convenience only and Tele-Vet does not endorse the information contained on those websites or guarantee their quality, accuracy, reliability, completeness, currency, timeliness, non-infringement, merchantability or fitness for any purpose. The content in any linked website is not under Tele-Vet' control, and if you choose to access any such website, you do so entirely at your own risk.
The downloading and viewing of Content is done at your own risk. Tele-Vet cannot and does not guarantee or warrant that the Platform or the Content are compatible with your computer system or that the Platform or the Content, or any links from the Platform or the Content, will be free of viruses, worms, trojan horses or disabling devices or other code that manifests contaminating or destructive properties. You are responsible for implementing safeguards to protect the security and integrity of your computer system, and you are responsible for the entire cost of any service, repairs or connections of and to your computer system that may be necessary as a result of your use of the Platform.
Disclaimer
EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS AND CONDITIONS AND TO THE FULLEST EXTENT PERMITTED BY THE LAW THAT APPLIES TO YOUR JURISDICTION, TELE-VET PROVIDES THE PLATFORM AND THE CONTENT WITHOUT WARRANTY OR CONDITION OF ANY KIND. USE OF THE PLATFORM OR THE CONTENT IS AT YOUR OWN RISK. TELE-VET DOES NOT MAKE ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS, WHETHER EXPRESS OR IMPLIED, ABOUT THE MERCHANTABILITY, MERCHANTABLE QUALITY, QUALITY, ACCURACY, RELIABILITY, COMPLETENESS, CURRENCY, TIMELINESS, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THE PLATFORM OR THE CONTENT OR THE INFORMATION TOOLS. THE PLATFORM AND THE CONTENT MAY INCLUDE ERRORS, OMISSIONS AND INACCURACIES, INCLUDING, WITHOUT LIMITATION, PRICING ERRORS. TELE-VET DOES NOT ASSUME ANY RESPONSIBILITY FOR ANY ERRORS, OMISSIONS OR INACCURACIES IN THE PLATFORM OR THE CONTENT. TELE-VET DOES NOT GUARANTEE THE QUALITY, SUITABILITY OR SAFETY THE CONTENT, THE INFORMATION TOOLS, THE SERVICES OR THE ADMINISTRATIVE SERVICES.
LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU HEREBY AGREE THAT NEITHER TELE-VET NOR ITS SUPPLIERS OR TECHNOLOGY PROVIDERS WILL BE LIABLE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER LEGAL THEORY, FOR ANY DAMAGES OF ANY KIND (INCLUDING, WITHOUT LIMITATION INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, LOST PROFITS, LOSS OF USE, LOSS OF DATA, PERSONAL INJURY, FINES, FEES, PENALTIES OR OTHER LIABILITIES), WHETHER OR NOT TELE-VET OR ITS SUPPLIERS ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, RESULTING FROM OR RELATED TO THE USE OF, OR THE INABILITY TO MAKE USE OF, THE PLATFORM OR THE CONTENT.
WITH RESPECT TO ANY DIRECT DAMAGES, YOU AGREE THAT THE TOTAL AGGREGATE LIABILITY OF TELE-VET OR ITS SUPPLIERS OR TECHNOLOGY PROVIDERS IN CONNECTION WITH OR UNDER THESE TERMS AND CONDITIONS OR YOUR USE OF, OR INABILITY TO MAKE USE OF, THE PLATFORM OR THE CONTENT, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF, OR INABILITY TO MAKE USE OF, THE PLATFORM OR THE CONTENT IS LIMITED TO $20.00. FOR GREATER CERTAINTY, THE EXISTENCE OF ONE OR MORE CLAIMS UNDER THESE TERMS AND CONDITIONS WILL NOT INCREASE THE MAXIMUM LIABILITY AMOUNT.
The limitation above reflects the allocation of risk between you and Tele-Vet. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose.
No unlawful or prohibited use
You will not, without Tele-Vet’ prior written permission, use the Platform and the Content for purposes other than the Permitted Use. Without limiting the generality of the foregoing, you will not, and will not permit anyone else to: (1) copy, reproduce, modify, distribute, transfer, sell, publish, broadcast, perform, transmit, license or circulate in any form any part of the Platform or the Content , or ‘frame’, ‘mirror’ or otherwise incorporate the Platform or the Content or any part thereof on any commercial or non-commercial website; (2) access or monitor any part of the Platform or the Content using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission; (3) violate the restrictions in any robot exclusion headers on the Content or the Platform or bypass or circumvent other measures employed to prevent or limit access to the Platform; (4) take any action that imposes, or may impose, in Tele-Vet’ discretion, an unreasonable or disproportionately large load on the Platform; (5) deep-link to any portion of the Platform for any purpose; (6) remove (or permit anyone else to remove) any watermarks, labels or other legal or proprietary notices included in the Platform or the Content; (7) use the Platform or the Content as part of any service for sharing, lending or multi-person use, or for the purpose of any other institution, except as specifically permitted by Tele-Vet and only in the exact manner specified and enabled by Tele-Vet; (8) attempt to, assist, authorise or encourage others to circumvent, disable or defeat any of the security features or components, such as digital rights management software or encryption, that protect the Platform or the Content; (9) create derivative works based on the Platform or the Content, in whole or in part, or to decompile, disassemble, reverse engineer or other exploit any part of the Platform or the Content; or (10) use the Platform in a manner that violates the rights (including to intellectual property rights) of any third party, including by providing, uploading or transmitting any User Content or Submissions that violate such third-party rights.
Geographic application of the platform
While the Platform is available in Province of BC (except for Quebec), the Services described on the Platform are regulated and not available in all jurisdictions as some jurisdictions may have different laws and regulations for such products and services. The type of services that are available to you through the Platform depends on your province of residence and the location you are in at the time you access the Platform Services. You will be notified in the Platform if a Vet is available in your location. You acknowledge and agree that the products, services and/or material described on the Platform, or the Services available through the Platform, or any other services provided pursuant to these Terms and Conditions, are not appropriate or available for use in Quebec and locations outside Canada.
Governing law and jurisdiction
These Terms and Conditions shall be governed by the laws of the Province of British Columbia, where you reside and the laws of Canada applicable therein, excluding any conflict of laws which would lead to the application of any other laws. If you reside outside of Quebec, the courts of the Province of British Columbia shall have exclusive jurisdiction to entertain any action arising under these Terms and Conditions, and you hereby accept and irrevocably submit to the jurisdiction of the courts of British Columbia and acknowledge their competence and agree to be bound by any judgment thereof. A printed copy of these Terms and Conditions and of any notice in electronic form shall be admissible in any judicial or administrative proceedings to the same extent and under the same conditions as other business documents and records originally generated and maintained in printed form.
General provisions
These Terms and Conditions, together with all policies referenced herein constitute the entire and exclusive understanding and agreement between Tele-Vet and you pertaining to the subject matter hereof, and these Terms and Conditions supersede and replace any and all prior oral or written understandings or agreements between Tele-Vet and you regarding the Platform and Platform Services.
Tele-Vet may assign or transfer these Terms and Conditions, at its sole discretion, without restriction. Subject to the foregoing, these Terms and Conditions will bind and inure to the benefit of the parties, their successors and permitted assigns.
Any notices or other communications permitted or required hereunder, including those regarding modifications to these Terms and Conditions, will be in a written form and given: (i) by Tele-Vet via email (in each case to the address that you provide); or (ii) via the Platform. For notices made by email, the date of receipt will be deemed the date on which such notice is transmitted.
Tele-Vet shall not be liable for delay or failure of performance of any obligations required by these Terms and Conditions when such delay or failure arises from circumstances beyond the reasonable control of Tele-Vet. Such causes may include, without limitation, acts of God, acts of government in its sovereign or contractual capacity, acts of a public enemy, acts of civil or military authority, war, riots, civil strife, terrorism, blockades, sabotage, rationing, embargoes, epidemics, earthquakes, fire, flood, quarantine restrictions, power shortages or failures, utility or communication failures or delays, labour disputes, strikes, or shortages, supply shortages, equipment failures or solitary malfunctions. The time for performance of any act delayed by such events may be postponed for a period equal to the delay.
The failure of Tele-Vet to enforce any right, provision, or term of these Terms and Conditions will not constitute a waiver of future enforcement of that right, term, or provision. The waiver of any such right, term or provision will be effective only if in writing and signed by a duly authorized representative of Tele-Vet. Except as expressly set forth in these Terms and Conditions, the exercise by either party of any of its remedies under these Terms and Conditions will be without prejudice to its other remedies under these Terms and Conditions or otherwise.
If for any reason a court of competent jurisdiction finds any provision, or term, of these Terms and Conditions void, invalid or otherwise unenforceable, that provision, or term, will be enforced to the maximum extent permissible and the other provisions, or terms of these Terms and Conditions will remain in full force and effect.
Contact
Should you have any questions regarding these Terms and Conditions, the Platform or the Platform Services, you may contact our support team via email at: info@tele-vet.ca.
Privacy Policy for Tele-Vet
Last Updated: December 22nd, 2023
Welcome to Tele-Vet! Your privacy is critically important to us.
1. Introduction
Tele-Vet is committed to protecting your privacy. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your data.
2. Information Collection and Use
- Personal Information: We collect personal information you provide, such as name, email address, and details about your pets. This information is used to create and manage your account, provide services, and communicate with you.
- Health Information: Any health-related information shared during consultations is confidential and used solely for providing veterinary care.
- Usage Data: We collect data on how our service is accessed and used. This data includes your device's Internet Protocol address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
3. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may disclose your information if required by law, to protect our rights, or in the event of a merger or acquisition.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our service and hold certain information.
6. Your Rights
You have the right to access, update, or delete the information we have on you.
7. Third-Party Services
Our service may contain links to third-party websites. We are not responsible for their privacy practices.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
9. Contact Us
For any questions about this Privacy Policy, please contact us at info@tele-vet.ca.
Consent Form
Televet Inc. Veterinary Telemedicine Consent Form
Dear Pet Owner,
Welcome to Televet Inc., your dedicated partner in providing convenient and compassionate telemedicine services for your beloved pets. Before we embark on this journey together, it's important for us to ensure that you fully understand the scope, benefits, and limitations of our telemedicine services. Please read this consent form carefully and provide your agreement at the end.
1. Nature of Telemedicine Services:
Televet Inc. offers veterinary telemedicine services, which include virtual consultations and advice, follow-up care, and, when applicable, remote monitoring. These services are provided through digital communication tools, including video conferencing, chat, and photo sharing.
2. Non-Emergency Use:
Please be advised that Televet Inc. is NOT an emergency veterinary service. Our platform is designed to offer supplementary veterinary advice and should not be used in life-threatening situations or severe emergencies. In the event of an emergency, please contact your local veterinary emergency clinic or hospital immediately.
3. Veterinary-Client-Patient Relationship (VCPR):
We adhere to the highest professional standards and operate within the guidelines of a Veterinary-Client-Patient Relationship (VCPR) as defined by veterinary medical board regulations. It's important to understand that certain limitations exist with telemedicine, and not all conditions can be diagnosed or treated remotely. Our veterinarians reserve the right to recommend in-person veterinary care when deemed necessary.
4. Medical Records and Information Sharing:
To provide the most effective telemedicine consultations, it may be necessary to access and share your pet's medical records, including history, diagnostic tests, and any other relevant information. By agreeing to this consent form, you authorize Televet Inc. and its affiliated veterinarians to access and share these medical records as needed for the purpose of providing telemedicine services.
5. Privacy and Confidentiality:
We are committed to maintaining the privacy and confidentiality of your and your pet's information. All data shared and consultations conducted through Televet Inc. are subject to our Privacy Policy, which complies with applicable laws and regulations concerning data protection and confidentiality.
6. Fees and Payments:
Telemedicine consultations are subject to fees. You will be informed of the applicable fees for services prior to your consultation. Payment is required at the time of service unless other arrangements have been made in advance.
7. User Responsibilities:
As a user of Televet Inc., you agree to provide accurate and up-to-date information about your pet's health, disclose any relevant medical history, and follow the advice and instructions provided by our veterinary professionals. You also agree to notify us of any changes in your pet's condition or if you have any concerns regarding the advice received.
Consent:
By agreeing to this form, you acknowledge that you have read, understood, and agree to the terms and conditions outlined above. You consent to the use of Televet Inc.'s telemedicine services under the guidelines provided and agree to the responsibilities outlined as a user of the platform.
Thank you for choosing Televet Inc. for your pet's telemedicine needs. We are committed to providing you with quality care and support.