FAQ for Pet Owners

How do I sign up and create a pet profile on Tele-Vet?   

• Simply click on Sign Up and fill out the information
• Pick the subscription model that better works for you
• Go to your profile and add or modify any information here.

What types of veterinary services are available on Tele-Vet?

• We have Veterinarian Doctors and Veterinarian Professionals also known as Technicians

How can I book an appointment with a veterinarian?

• Once you have signed up you can click on Explore, Here you will find all our Veterinarians and Technicians available.
• When you find the right one, click on their card and it will take you to their profile and availability.
• Just look for the day and time that works for you and proceed with the booking.
• All set, you will receive some emails confirming your appointments.
• You will also receive some reminders, we want to make sure our doctors spend their time in the best way possible.

Are Tele-Vet veterinarians licensed and qualified?

• Yes, all our Veterinarian Doctors and technicians go through a verification process before they get to the consultation stage.
• We check both, qualifications and registration with the College of Veterinarians of British Columbia as well as their identity.

What should I do in case of a pet emergency?

• In case of an Emergency please take your furry companion to the closest Pet Hospital, Tele-Vet is not an emergency service.

Can I get prescriptions through Tele-Vet?

• Not at the moment, but we are working to get this service available soon.

How does payment for consultations work?

• Every Doctor and Technician has their rates and different time frames, from 15 minutes to 45 minutes.
• Once you find the right one for you, go ahead and pick a date and time that works for you, book your appointment, and pay for the consultation.
• If you have our discounted subscriptions, don't forget to enter your discount code.

Is my pet’s information and consultation history secure?

• Yes, we use private servers with end-to-end encryption

Can I access Tele-Vet from anywhere?

• As long as you have a cellphone with a camera and internet connection you can use our app anywhere.

How can I provide feedback or report an issue with the app?

• We value your feedback and comments, if you find something that doesn't work or you have any suggestions on how to improve our services, please send us an email at info@tele-vet.ca

FAQ for vets

What is Televet, and how does it work?
Televet is a telemedicine platform connecting pet owners with qualified veterinarians for remote consultations. Through our proprietary app, you can choose your availability for virtual appointments, discuss your pet's health concerns with pet owners, and give professional advice from wherever you choose.

How can Televet help my practice?
Televet is a cutting-edge telemedicine platform designed for veterinary professionals. It offers a range of features to streamline administrative tasks, enhance work-life balance, and provide new income opportunities through virtual consultations.

Is Televet easy to integrate into existing veterinary practices?
Televet is designed to be user-friendly and easily integrated into existing veterinary practices. Our team provides support and guidance throughout the integration process.

Is Televet secure and compliant with regulations?
Absolutely. Televet prioritizes security and compliance. Our platform adheres to industry standards, ensuring the confidentiality and privacy of patient information.

How can I get started with Televet?
Getting started with Televet is easy. Contact our team to schedule a demo, and we'll guide you through integrating Televet into your veterinary practice.